Frequently Asked Questions
Answers to most common questions about products, orders, shipments, and payments.
Obviously. Do you think we want to deal with your panicked phone calls because your neighbor, Susan, saw a giant neon dildo on your porch? The box is plain, brown, and boring, just like your love life before you found this site. No logos, no mentions of what’s inside, nothing. Your secret is safe with us (mostly because we don’t want to know either).
You can email or chat with us daily from 7:00 AM to Midnight EST. We stay up late just to witness your questionable midnight purchases, but we’re off on major US holidays because we have actual families to avoid. If it’s after midnight, stop clicking things and go to bed.
Click HERE, enter your email, and hit 'Reset Password.' Then go check your inbox for the 'How-To' guide for people who can't remember eight characters.
Do it yourself. Hit the link at the bottom of any email or go to your profile settings. We have better sh*t to do than manually delete your name from a list. Don't let the door hit you on the way out.
Look, we need to have a serious talk about hygiene. Because our products are intimate, they become non-resalable the second they leave our warehouse. Whether it’s an anal plug, a set of gags, or a giant dildo, once it’s in your hands, it’s yours. We aren't being jerks; we just don't think anyone on earth wants a "refurbished" anal plug or a "slightly tested" vibrator. To keep things safe and sanitary for everyone, we can’t take back any toys, lingerie, or lubes. If the thing actually arrives broken or defective, we’ll obviously fix that for you. But if it’s just because you changed your mind? Sorry, but that’s a biohazard we aren't willing to touch.
If it’s dead on arrival or breaks within 30 days, we’ll replace it. Contact us immediately to get a Return Merchandise Authorization (RMA) number. If you send sh*t back without an RMA, we’ll ignore it and keep your money. When you message us, have your order number, name, and an actual explanation of the defect ready. We don't have time to play detective.
If you aren't a total cheapskate and spend over $59, shipping is free. If you can’t even manage that, it’s $6.99. That’s after your little coupons and before the taxman takes his cut. Just buy another toy and save yourself the seven bucks. It’s not f*cking rocket science.
Most orders ship same-day if you get them in before 12 Noon EST. If you’re late to the party, wait until the next business day. We don't ship on weekends or holidays, so don't bother asking. Your toys will get there when they get there. In the meantime, find something else to do with your hands.
How do you forget where you live? Seriously. If you f*cked up your delivery info, message us at support@knottykinks.com or hit the live chat immediately. If we’ve already shipped it, your package is going on its own little adventure and there’s nothing we can do. Try to pay attention next time.
Up your a$$! Just kiddin... Put it in the 'discount code' box in your cart or at checkout. It’s not a f*cking mystery. Type it in, hit apply, and watch the price drop. Only one code per order, so don't be a greedy h*e. If you can’t find a text box in two different places, maybe you shouldn't be playing with the grown-up toys.
Relax, it’s because your billing address is wrong. Your bank thinks you're a thief because the addresses don't match. If you're sending your toys to a secret location, you have to uncheck the 'Use shipping address' box and enter the address where your credit card actually lives. It’s basic security, genius. Fix it and try again.
No. We don't do phone orders. This is the 21st century; use the website like a normal human being. We have zero interest in listening to you breathe heavily while you describe which dildo you want. Put it in the cart, click the buttons, and leave our ears out of it.
Look, we’ve made it incredibly hard for you to fail here. We take VISA, Mastercard, Amex, and Discover for the traditionalists. If you’re too lazy to type in your numbers, use Apple Pay, Google Pay, or Shop. We even take PayPal and PayPal Credit, plus Knotty Kinks Gift Cards. We don't care which one you use, just pick a method and let’s get this over with.