FAQs – Knotty Kinks

Do you offer discreet shipping?

Discreet shipping is important to many of us. Your package will be shipped in a plain brown box or bubble envelope and will not contain our name/logo.

How can I contact you?

You can reach us by chat or email Monday to Sunday 7:30 AM to 10:30 PM EST (excluding holidays).

How can I reset my password?

To reset your password, please click HERE, enter your account email, and select 'Reset Password.' You will then receive an email with instructions to reset your password.

How to unsubscribe from the newsletter?

To unsubscribe from our newsletter, you may either click the "Unsubscribe" link located at the bottom of any newsletter email or manage your preferences directly through your Knotty Kinks profile. To do so, select the edit icon, uncheck the 'Subscribe to email marketing' option, and click 'Save.'

What is your return policy?

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

-Vibrators And Dildos
-Douche/Enema Kits
-Anal Toys, Beads And Plugs
-Cock And Ball Devices, Cock Rings And Cock Sleeves
-Gags And Ropes
-Lingerie And Men's Wear
-Lubes, massage oils, condoms, and body paints are also not returnable.

What do I do if an item is defective?

If an item is found to be defective within 30 days of purchase, we will replace it with the same item.

Please contact us to let us know of the issue via email or online chat. We will then issue a Return Merchandise Authorization number (RMA) which will provide instructions on getting the product back to us.

A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.

When emailing about a defect, please state the following information:

-Order number
-Name
-The nature of the defect

How much is shipping?

Standard shipping is free for orders over $59+ (before tax and after the coupon code is applied) otherwise the cost is just $6.99.

When will my order be shipped?

Most orders placed before 12 Noon EST will ship same-day. Orders placed after the 12 Noon EST deadline will ship the next business day. Keep in mind that weekends and holidays are not considered business days by Knotty Kinks, or our shipping departments.

Need to change the delivery address?

If you've chosen an incorrect delivery address and need to update it, please reach out to us as soon as possible so we can make the necessary changes before shipping. You can reach us at support@knottykinks.com or via live chat.

Where do I enter my coupon code?

Once you proceed to Checkout, your coupon code can be entered on the checkout page. The code can be entered in the 'discount code' field on the checkout page. Once the code is entered you will see the discount code automatically applied to the total. Limit one coupon code per order.

Why is my order not processing?

In most cases if your order is not getting accepted it is due to your billing address.

For security reasons, your billing address needs to match the address to your credit/debit card.

If your billing address and shipping address are different please uncheck the 'Use shipping address as billing address' box at checkout and add your correct billing address.

Can I place my order over the phone?

No. All orders must be placed online through our website. We cannot process an order over the phone.

What payment methods are accepted?

We accept the following payment methods: